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| Q. |
Where can I buy a barbecook® product? |
| A. |
The majority of our dealers can be found via the menu ‘dealers’ on the website. |
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| Q. |
I cannot find a point of sale in my area. |
| A. |
If you know a point of sale for barbecues which is close by and which does not carry our range, you can ask them to contact us. We will ensure that the product of your choice is sent to them through our representatives. |
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| Q. |
How much does a barbecook® product cost? |
| A. |
The price of our products is determined primarily by the size and the finish. barbecook® offers high quality charcoal and gas barbecues starting at only € 60 and € 250 respectively. Also our wide range of accessories offers superior quality at very sharp prices. For more information please contact your local retail store or wholesaler. You can find all data via the menu ‘dealers’ on our website. |
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| Q. |
What is the warranty on my barbecook® product? |
| A. |
All products come with a two-year warranty on all manufacturing defects. Note that the warranty does not cover any damage arising out of the use of the product. Such damage is not considered a manufacturing defect. |
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| Q. |
My barbecook® is still under warranty – what should I do in case of problems? |
| A. |
If your barbecook® no longer functions properly, you need to take the appliance and the proof of purchase to the dealer where you bought the appliance. They will then contact our after sales service. |
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| Q. |
Where can I find spare parts? |
| A. |
You can also order spare parts at our points of sale. First you have to identify the reference number of the spare part. To do so, click on the menu service > spare parts, go to your barbecue model and search for the spare part and the reference number. Then pass this reference number on to a barbecook® dealer in your area, who will supply the spare part from his stock or order it from us. |
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| Q. |
The spare part is not the same as the original one. |
| A. |
That is possible. We keep improving our products. It can be that the spare part was improved or standardized since then. |
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| Q. |
I lost my manual. |
| A. |
No problem, you can find all our manuals on our website and download them from the section service > manuals. |
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| Q. |
Where can I find spare parts? |
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You can also buy spare parts at our points of sale. First you have to identify the reference number of the spare part. To do so, click on the menu “customer service > spare part”, go to your barbecue model and search for the spare part and the reference number. Then pass on this reference number to the barbecook® dealer in your area, who will supply you the with the spare part from his stock or will order it from us. |
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| Q. |
The barbecook® dealer in my area does not sell spare parts. |
| A. |
That is a shame. You can contact a different barbecook® point of sale that will help you further. |
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